Refund policy

Return, Refund and Exchange Policy

Last Updated: October 21, 2026

At Tryrctoy, we want every customer to be happy with their order. If you are not happy with your purchase, we are here to help. Please read our return, refund, and exchange policy below.

Return Policy

We offer a 30-day return policy from the date your order is delivered.

To qualify for a return, your item must:

  • Be unused and in the same condition as when you received it.
  • Include all original tags and packaging.
  • Not show signs of use, wear, or damage.
  • Include your order receipt or other proof of purchase.

How to Request a Return

To request a return, please email us at info@tryrctoy.com.

Please include:

  • Your order number.
  • The reason for your return.
  • Any other details that may help us understand the problem.

Our team will review your request and send you the return instructions.

Please do not send your item back before you receive our approval. Returns sent without approval may not be accepted.

Return Shipping

Customers are responsible for return shipping costs unless the return is caused by our mistake.

For example, we will cover the return shipping cost if:

  • You received the wrong item.
  • Your item arrived damaged.
  • Your item has a confirmed defect.

For other returns, you are responsible for the return shipping cost.

We recommend using a shipping service with tracking. This can help you check the status of your return.

Tryrctoy is not responsible for items that are lost or damaged during return shipping.

Return Address

Tryrctoy – Returns Department
1244 PACIFIC ST APT 3B
BROOKLYN, NY 11216
United States

Please do not send any return to this address before you receive return approval from our customer support team.

Refund Policy

After we receive your returned item, we will check it.

We will send you an email to let you know if your refund is approved.

If your refund is approved:

  • The refund will be sent to your original payment method.
  • We will usually process the refund within 10 business days after inspection.
  • Your bank or card company may need extra time to show the refund in your account.

If you do not receive your refund within 15 business days after approval, please contact us at info@tryrctoy.com.

Exchanges

We do not offer direct product exchanges.

If you want a different product, you can return your original item if it qualifies for a refund. After that, you can place a new order for the product you want.

Damaged, Wrong, or Defective Items

Please check your order as soon as it arrives.

If your item:

  • Arrives damaged.
  • Has a defect.
  • Does not work as expected.
  • Is different from the item you ordered.

Please contact us at info@tryrctoy.com as soon as possible.

To help us understand the problem, please send:

  • Your order number.
  • A short description of the problem.
  • Clear photos or videos of the item.
  • Photos of the packaging if the package arrived damaged.

After we review your request, we will do our best to help you.

Depending on the problem, we may offer:

  • A replacement product.
  • A replacement part, if available.
  • A full refund.
  • Another suitable solution.

Items That Cannot Be Returned

Some items cannot be returned or refunded unless they arrive damaged or defective.

These items include:

  • Custom or personalized products.
  • Gift cards.
  • Clearance or final-sale items.
  • Personal care or hygiene products.
  • Perishable products.
  • Hazardous materials.
  • Flammable liquids or gases.

If you are not sure if your item can be returned, please contact us before sending a return request.

Order Cancellations

You can request to cancel your order before it is processed for shipment.

Once your order has been shipped, you cannot cancel it.

After shipment, you must follow our standard return policy.

Contact Us

If you have any questions about returns, refunds, exchanges, or damaged products, please contact us.

Store Name: Tryrctoy

Email: info@tryrctoy.com

Address: 1244 PACIFIC ST APT 3B, BROOKLYN, NY 11216